At Certified Mail Direct (“we,” “our,” or “us”), your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our certified mail services, including uploading PDF documents and other personal data through our website.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect the following types of information when you use our website and services:
Personal Information
This includes any personal details you provide when creating an account, placing an order, or contacting us. Personal information may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (processed via third-party payment processors)
- Any other details you provide through customer support or inquiries
Document Uploads
When you upload a PDF or other document to send via certified mail, we store the contents of the file in order to process and deliver your order. We do not analyze or access the content of your document except as necessary to provide our service.
Usage Data
We may collect non-personal data about how you use our website and services, including:
- IP address
- Browser type and version
- Device type
- Pages visited
- Referring/exit pages
- Date and time of visits
This information helps us improve our website and user experience.
How We Use Your Information
We use the information we collect in the following ways:
- To Process Orders: We use your personal and document information to process and mail your certified letters.
- To Provide Customer Support: We may contact you to assist with any issues or inquiries regarding your order or account.
- To Improve Our Services: Usage data helps us understand how users interact with our site and allows us to enhance the website’s functionality and user experience.
- To Communicate with You: We may send you order confirmations, updates, notifications, or promotional emails, provided you have agreed to receive them.
- For Legal and Compliance Purposes: We may use your data to comply with legal obligations, resolve disputes, or enforce our agreements.
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- Service Providers: We may share personal information with third-party service providers who help us run our business, such as payment processors or print and mailing services.
- Legal Compliance: We may disclose your information if required by law or to respond to legal processes, such as a court order, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction, and you will be notified if this happens.
Your Rights and Choices
Data Deletion
You can request the deletion of your personal data at any time by sending us an email. Please note that we may be required to retain certain information for legal or business purposes.
Opt-Out of Communications
You may opt out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any marketing communication we send. However, you will still receive transactional communications (e.g., order updates) related to your use of our service.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences
- Track website usage and improve functionality
- Provide personalized content
You can adjust your browser settings to refuse cookies, but doing so may affect the functionality of certain features on our site.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at [email protected].