These Terms and Conditions (“Terms”) govern your use of Certified Mail Direct’s services, including our website, platform, and any related services that allow you to upload PDF documents for certified mail processing. By using our services, you agree to these Terms. If you do not agree to these Terms, please do not use our services.
Acceptance of Terms
By accessing or using the services provided by Certified Mail Direct (“we,” “our,” or “us”), including but not limited to the uploading of documents, processing certified mail, and related actions (collectively referred to as the “Service”), you agree to be bound by these Terms. We reserve the right to modify, update, or revise these Terms at any time, and your continued use of the Service will constitute your acceptance of those changes.
Services Provided
Certified Mail Direct provides an online service that allows customers to upload PDF documents for certified mail processing. We handle printing, packaging, mailing, and tracking of certified mail for individuals and businesses. The Service includes:
- Uploading and submitting PDF files for mailing.
- Printing, processing, and mailing certified mail.
- Providing tracking numbers.
- Additional options such as return receipt and other mail services.
Account Registration and Security
To use certain features of our Service, you may need to create an account. When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you become aware of any unauthorized use of your account.
You are solely responsible for any activity that occurs under your account.
User Responsibilities
By using our Service, you agree to the following:
- You are responsible for ensuring the accuracy and legality of any documents you upload.
- You will not upload any content that is illegal, defamatory, offensive, or violates any intellectual property rights.
- You will not use our Service for fraudulent or unlawful purposes.
- You will comply with all applicable laws, regulations, and rules when using the Service.
We reserve the right to suspend or terminate your account if you violate any of these responsibilities.
Payment and Fees
You agree to pay all fees associated with the Service, including printing, processing, and mailing certified mail. Payments are processed through third-party payment processors and are subject to their terms and conditions. We reserve the right to modify our pricing at any time, and any changes will be communicated to you before processing your next order.
Fees are non-refundable once your certified mail order has been placed.
Document Upload and Content
By uploading a document to our Service, you grant us a license to process, print, and mail the document as part of the Service. We will not review, analyze, or store the content of your documents, except as necessary to fulfill your order. You retain ownership of the content of the documents, but you are solely responsible for ensuring that your documents are appropriate for mailing and comply with all applicable laws.
You agree not to upload any content that:
- Violates any laws, regulations, or third-party rights.
- Is abusive, harassing, defamatory, or harmful to others.
- Contains malware, viruses, or other harmful software.
Delivery and Tracking
We provide tracking for all certified mail processed through our Service. However, once a document is in the hands of the United States Postal Service (“postal service”), delivery times and outcomes are subject to their policies and procedures.
You understand that:
- We cannot guarantee specific delivery times, as they depend on postal service schedules and other factors outside our control.
- We are not responsible for delays or non-delivery caused by the postal service.
- If the recipient is unavailable to sign for the letter, the postal service will attempt re-delivery, leave a notice for pickup, or return the letter to the return address provided.
Refund Policy
Due to the nature of the print and mail process, all payments are final once your order is processed.
If there are errors made by us in processing your order (e.g., incorrect delivery), we will work with you to resolve the issue, which may include re-sending the certified mail or providing credit for future services.
Privacy and Data Protection
We take your privacy seriously. Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the collection and use of your data as outlined in the Privacy Policy.
You agree that we may store your uploaded documents for as long as necessary to fulfill your orders, comply with legal requirements, and improve our services.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Certified Mail Direct or its licensors and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any content from our site without our express written permission.
Limitation of Liability
To the fullest extent permitted by law, Certified Mail Direct will not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, arising from or in connection with the use of our Service.
We are not responsible for any damage, delay, or failure in performance caused by circumstances beyond our reasonable control, including but not limited to issues with the postal service, system outages, or network disruptions.
Indemnification
You agree to indemnify and hold harmless Certified Mail Direct, its employees, agents, and affiliates, from any claims, losses, liabilities, expenses, or damages arising out of or in connection with:
- Your use of the Service.
- Any documents you upload.
- Your violation of these Terms or any applicable laws or regulations.
Termination
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to violation of these Terms. Upon termination, you will no longer be able to access your account or use the Service, and you are still responsible for any fees incurred prior to termination.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Michigan. Any disputes arising from these Terms shall be resolved in the courts located within that jurisdiction.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Certified Mail Direct regarding your use of the Service and supersede any prior agreements or understandings, whether written or oral, related to the subject matter hereof.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us by email at [email protected].